Privacy Policy

Our Privacy Commitments

1. Introduction

dc222 operates as Bangladesh's trusted online gaming destination, offering cricket betting, live casino games, slots, crash games, and fish hunting. This Privacy Policy describes how dc222 collects, uses, stores, and protects the personal information of users who access our website at https://dc222.ws and use any services offered on the platform.

By registering an account and using the dc222 platform, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of the platform immediately.

2. Information We Collect

dc222 collects different categories of information to provide you with a secure, personalised, and compliant gaming experience. The categories are described below.

Personal Identification Information

• Full name, date of birth, and nationality as provided during account registration.
• Email address and mobile phone number for account verification and communications.
• National ID or passport details for identity verification (KYC) purposes.
• Residential address including district, division, and postal code within Bangladesh.

Financial and Transaction Information

• Payment method details such as bKash, Nagad, or Rocket mobile wallet account numbers used for deposits and withdrawals.
• Transaction history including deposit amounts, withdrawal requests, bonus claims, and game wager records.
• Bank account references where applicable, such as Dutch-Bangla Bank or City Bank transfers.

Technical and Usage Data

• IP address, device type, operating system, and browser version collected at login and during active sessions.
• Pages visited, time spent, games played, click paths, and session duration data for analytics and improvement purposes.
• Cookies and similar tracking technologies as described in the Cookies section of this policy.

3. How We Use Your Information

dc222 uses the information collected from users strictly for legitimate operational, legal, and service-related purposes. Specifically, we use your data to:

• Register and manage your dc222 player account, including identity verification and age confirmation (21+ only).
• Process deposits and withdrawals via your chosen payment method (bKash, Nagad, Rocket, or bank transfer) accurately and securely.
• Deliver account notifications, security alerts, transaction confirmations, and promotional offers you have opted into.
• Comply with legal and regulatory obligations, including anti-money laundering (AML) checks and fraud prevention measures.
• Analyse platform usage patterns to improve game selection, site performance, and the overall user experience for players across Dhaka, Chittagong, Sylhet, and beyond.
• Promote responsible gaming by monitoring account behaviour for signs of problem gambling and enabling self-exclusion or limit-setting when requested.

We do not use your personal data for automated decision-making or profiling that produces significant legal effects on you without your explicit consent.

4. Cookies and Tracking Technologies

dc222 uses cookies — small text files stored on your device — to maintain your login session, remember your preferences, and analyse how users interact with our platform. Cookies help us deliver a smoother, more personalised experience each time you visit.

We use the following types of cookies: essential session cookies (required for core functionality), preference cookies (to remember language and settings), and analytics cookies (to measure usage patterns and improve the platform). We do not use third-party advertising cookies.

5. Sharing of Your Information

dc222 does not sell, trade, or rent your personal data to any third party. We may share your information with carefully selected partners or authorities only in the following limited circumstances:

• Payment processors: We share the minimum necessary financial data with payment service providers (such as the operators of bKash, Nagad, and Rocket integrations) solely to complete your requested transactions.
• Technology partners: Game platform providers (such as Pragmatic Play, Evolution Gaming, and Spribe) may receive anonymised or session-scoped data to facilitate game delivery and fair play certification.
• Legal compliance: We may disclose personal data to law enforcement, regulatory bodies, or courts of competent jurisdiction where we are legally required to do so or in response to a valid lawful request.
• Business transfers: In the unlikely event of a merger, acquisition, or asset sale, your data may be transferred to the acquiring entity, subject to the same level of privacy protection described in this policy.

In every case, we contractually require that any third party receiving your data maintains equivalent or stricter data protection standards and uses the data solely for the purpose for which it was shared.

6. Data Security

dc222 takes the security of your personal data extremely seriously. We have implemented a comprehensive set of technical and organisational security measures to protect your information against unauthorised access, disclosure, alteration, or destruction.

Our security framework includes but is not limited to the following measures:

7. Data Retention

dc222 retains your personal data for as long as your account remains active and for a reasonable period thereafter in accordance with applicable legal, regulatory, and operational requirements. We do not keep data longer than is necessary for the purpose for which it was collected.

Transaction records and account activity logs are typically retained for a minimum of five years from the date of the transaction or account closure to comply with financial record-keeping obligations. If you request deletion of your account, we will remove or anonymise your personal data within a reasonable timeframe, except where retention is required by law.

8. Your Rights as a User

dc222 respects and upholds your rights over your personal data. As a registered user of the dc222 platform, you have the following rights:

Right of Access

You may request a copy of all personal data dc222 holds about you at any time. We will provide this information within a reasonable timeframe upon identity verification.

Right to Rectification

If you believe any personal information we hold about you is inaccurate or incomplete, you have the right to request a correction. Contact our support team with the specific details you wish to update.

Right to Erasure

Subject to legal and regulatory retention obligations, you may request that dc222 delete your personal data. We will action such requests where there is no overriding legal basis to retain the data.

Right to Withdraw Consent

Where data processing is based on your consent (for example, receiving promotional emails), you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal. Contact our support team to opt out of any consent-based processing.

9. Third-Party Services

The dc222 platform integrates with a number of third-party service providers to deliver a complete gaming experience. These include game studios (Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, Microgaming), payment processors, and analytics providers. Each of these partners operates under their own privacy policies and data protection frameworks.

dc222 is not responsible for the privacy practices of third-party providers. We encourage you to review the privacy policies of any third-party service you interact with through our platform. We take reasonable steps to ensure that our partners uphold adequate data protection standards consistent with the protections we offer our users.

10. Children's Privacy

dc222 is an adult gaming platform strictly intended for users aged 21 and above. We do not knowingly collect, store, or process personal data from individuals under the age of 21. If you are under 21, you are not permitted to register an account or use any services on the dc222 platform.

11. Changes to This Privacy Policy

dc222 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or platform features. When we make material changes, we will update the "Last Updated" date displayed at the top of this page and, where appropriate, notify registered users via their registered email address.

Your continued use of the dc222 platform following any update to this Privacy Policy constitutes your acceptance of the revised terms. We encourage you to review this policy periodically to stay informed about how we protect your data.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way dc222 handles your personal data, our support team is ready to assist you. We are committed to resolving all privacy-related enquiries promptly and professionally.

You may reach our dedicated privacy support team via email. Please include your registered account username and a clear description of your request so we can assist you as efficiently as possible.